Terms of service

Terms of Service

Last updated: September 29, 2025

Please read these Terms of Service carefully. They describe your rights and responsibilities when you use Grimm Gifts (“we,” “us,” or “our”) and cover areas such as warranty dis­claimers and limitations of liability. By visiting, interacting with or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our services. These terms are provided for general informational purposes and are not a substitute for legal advice. You should consult a qualified attorney to ensure your policies comply with applicable law.

Overview

Welcome to Grimm Gifts! We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with curated home décor and apparel—including hand‑selected accent pieces, original artwork, one‑of‑a‑kind creations and upcycled or repurposed items. Grimm Gifts is powered by Shopify, which enables us to provide the services to you, but any sales and purchases you make in our store are made directly with Grimm Gifts.

These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when you use our services. By accessing or using the services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the services.

Section 1 – Access and Account

To use the services—including browsing our online store or purchasing any of the products we offer—you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent that all information you provide is current, complete and accurate and that you have all rights necessary to provide such information. You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell or assign your account to any other person. By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any minor dependents to use the services on devices you own or manage.

Section 2 – Our Products

We make every effort to provide an accurate representation of our products. However, colors or appearances may differ from how they appear on your screen due to your device settings. We do not warrant that the appearance or quality of any products will meet your expectations. Product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, geographic region or jurisdiction, on a case‑by‑case basis.

Section 3 – Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason at our discretion. Your order is not accepted until we confirm acceptance and process your payment. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order is accepted. If we cancel or modify an order, we will attempt to notify you using the email, billing address and/or phone number provided at the time of ordering. Your purchases are subject to return or exchange solely in accordance with our Return Policy. You represent that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 – Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs or import charges. Prices posted online may differ from prices offered in physical stores or in third‑party stores. From time to time we may offer promotions that are governed by separate terms; if there is a conflict between promotion terms and these Terms, the promotion terms will control.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases. You agree to promptly update your account information, including your email address, payment method and expiration dates, so that we can complete transactions and contact you as needed. You represent and warrant that (i) the payment information you provide is true and complete, (ii) you are authorized to use the payment method, (iii) charges incurred will be honored by your payment provider, and (iv) you will pay charges incurred at the posted prices, including shipping and handling charges and all applicable taxes.

Section 5 – Shipping and Delivery

All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs processing or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you. For information on processing times, shipping rates, free‑shipping thresholds, local delivery and packaging, please see our Shipping & Delivery Policy, which is incorporated by reference into these Terms. Heavy or oversized items may incur additional fees and may be excluded from free‑shipping promotions, as described in that policy.

Section 6 – Intellectual Property

Our services—including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof—are owned by Grimm Gifts, its affiliates or licensors and are protected by U.S. and foreign intellectual‑property laws. You may use the services for your personal, non‑commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the services without our prior written consent.

Section 7 – Optional Tools

We may provide you with access to third‑party tools or applications. These are provided “as is” without warranties and without any endorsement. We have no control over such tools and assume no liability arising from or relating to your use of them. Your use of optional tools is at your own risk and discretion and you should ensure that you are familiar with and approve the terms on which tools are provided by the relevant third‑party provider(s). New features offered through the services will be subject to these Terms of Service.

Section 8 – Third‑Party Links

Our services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of third‑party materials or websites. You access third‑party websites at your own risk and should review their policies and practices before engaging in any transaction. We are not liable for any harm or damages related to your purchase or use of products, services or content on third‑party websites.

Section 9 – Relationship with Shopify

Grimm Gifts is powered by Shopify, which enables us to provide the services to you. However, any sales and purchases you make in our store are made directly with Grimm Gifts. By using the services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and Grimm Gifts, including any injury, damage or loss resulting from purchased products. You expressly release Shopify and its affiliates from all claims arising from or related to your purchases and transactions with Grimm Gifts.

Section 10 – Privacy Policy

All personal information we collect through the services is subject to our Privacy Policy and certain personal information may also be subject to Shopify’s Privacy Policy. Because the services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the services in order to provide and improve the services. Review our Privacy Policy and Shopify’s privacy policy for more details on how personal information is collected, used and shared. By using the services, you acknowledge that you have read and understand these privacy policies.

Section 11 – Feedback

If you submit or transmit any ideas, suggestions, reviews, plans or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty‑free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose. You represent that you have all necessary rights to submit Feedback and that your Feedback complies with these Terms. We have no obligation to maintain Feedback in confidence, to pay compensation or to respond. We may, but are not obligated to, monitor, edit or remove Feedback that we determine violates these Terms. You agree that your Feedback will not violate the rights of any third party and will not contain unlawful or offensive material or malware.

Section 12 – Errors, Inaccuracies and Omissions

Occasionally there may be information on the services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, shipping, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

Section 13 – Prohibited Uses

You may use the services only for lawful purposes. You agree not to use the services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state laws or regulations; (c) to infringe upon our intellectual‑property rights or the rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage or intimidate any person; (e) to transmit false or misleading information; (f) to send unsolicited advertising or spam; (g) to impersonate any person or entity; or (h) to upload or transmit viruses or any other malicious code that could affect the operation of the services. We reserve the right to suspend or terminate your account for violating these provisions.

Section 14 – Termination

We may terminate this agreement or your access to the services at any time in our sole discretion without notice. You will remain liable for all amounts due up to and including the date of termination. Certain provisions of these Terms (including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification and Governing Law) will survive termination.

Section 15 – Disclaimer of Warranties

To the maximum extent permitted by law, the services and all products offered through the services are provided “as is” and “as available.” We make no representations or warranties of any kind, express or implied, regarding the operation of the services or the information, content or products included on the services. We do not guarantee that your use of the services will be uninterrupted, timely, secure or error‑free.

Section 16 – Limitation of Liability

To the fullest extent permitted by law, in no case shall Grimm Gifts, our partners, directors, officers, employees, affiliates, agents, contractors or service providers be liable for any indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the services or any products purchased through the services, even if advised of their possibility. Our total liability to you shall not exceed the amount you paid for the product giving rise to the claim.

Section 17 – Indemnification

You agree to indemnify, defend and hold harmless Grimm Gifts, Shopify and our affiliates, partners, officers, directors, employees, agents and service providers from any losses or claims arising out of (1) your breach of these Terms or the documents they incorporate by reference; (2) your violation of any law or third‑party rights; or (3) your use of the services. We will notify you of any indemnifiable claim and may control the defense and settlement of such claim at your expense.

Section 18 – Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be severed and the remaining provisions shall remain in effect to the fullest extent permitted by law.

Section 19 – Waiver; Entire Agreement

Our failure to exercise any right or provision of these Terms shall not constitute a waiver of that right. These Terms and any policies or operating rules posted on the site constitute the entire agreement between you and Grimm Gifts and supersede any prior agreements or communications.

Section 20 – Assignment

You may not transfer or assign these Terms without our prior written consent. We may assign our rights and obligations under these Terms without notice.

Section 21 – Governing Law and Dispute Resolution

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict‑of‑law principles. Any disputes arising out of or relating to these Terms or your use of the services shall be resolved exclusively in the state or federal courts located in Alachua County, Florida. By using the services, you consent to the jurisdiction of these courts.

Section 22 – Headings

The headings used in these Terms are included for convenience only and will not affect their interpretation.

Section 23 – Changes to Terms of Service

We reserve the right, in our sole discretion, to update or replace any part of these Terms by posting updates on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes in accordance with applicable law. Your continued use of the services following the posting of changes constitutes acceptance of those changes.

Section 24 – Contact Information

Questions about the Terms of Service should be sent to us at shop@grimmgifts.com.